Return & Refund Policy | Himalayan.Art.com
We want you to be 100% satisfied with your experience with the Services and the Products.
If within the first 2 weeks or fourteen days (14) days from the date of your purchase, you are not completely satisfied with your order, we will issue a complete refund, subject to the exceptions and restrictions listed below:
The customer is responsible for return shipping labels and return shipping costs.
Refunds are limited to amounts actually paid by you. This does not include the promotional value of any special offer or discount.
In cases where the return/refund is due to your order arriving damaged or with a defect confirmed by us, we will in our sole discretion either (a) provide you with a prepaid return shipping label, (b) reimburse your cost of return shipping, or (c) direct you to discard the damaged or defective product.
For all other cases, return shipping costs are your responsibility. Shipping and handling charges may apply to Services and Products that are otherwise offered on a free or promotional basis.
If the damage or defect cannot be verified over the phone or via email contact, you may need to return the item to us for inspection before a determination can be made as to a potential refund. Please be sure to request and carefully review digital proofs when placing a bulk/wholesale order.
Before you initiate the return, you will need to ensure that the artwork is in its original packaging and in the same condition as it arrived.
Your refund will be credited back to the original payment method you used to purchase your art. We will not refund you for returns received by us after 14 days from receipt of purchase. Any returns received by us outside of such 14-day window will be considered an “invalid return”. We may, in our sole discretion, re-deliver (at your sole cost and expense) or dispose of the art subject to an invalid return if not reclaimed by you within Fourteen (14) days from your invalid return.
To initiate a refund, you can use this link: